Re: Request for comments

hi,

a complete tt management system would be a great thing for both groupwares.

ideas (i write them as they come) :

- link with an inventory system (not like the inventory we already have 
in phpGW.. it is far too designed for "stocks management"... but much 
like something designed to manage sets of machines... configuration, 
history, installed software and so on...
- link with a document management system... to allow users see the docs 
related to the current ticket... (howtos for example)
- category system of phpGW could be used to make a fine filtering of 
tickets... to show only the categories targeted for a user or a group.
- i think property has also got a tts function... you could perhaps work 
with Sigurd Nes ?
hope some things here can help.


grtx,
Pascal.


Drago Bokal wrote:
> Hallo,
>
> I am interested in upgrading the Trouble Ticket System application,
> that I saw was part of the phpGroupware (where it was removed in
> the 0.9.14 release) and is now part of eGroupware. My inquiries
> about this app yielded no reply, so I am addressing the communities
> of both projects directly.
>
> The upgrade of TTS would consist in enabling TTS to support an
> arbitrary High Level Petri Net for handling the tickets: the Petri Net
> would be described in the data model and tickets would travel
> around it as tokens using the available states and transitions.
>
> At http://lp.fmf.uni-lj.si/~drago/tts-petri-ug.pdf I've prepared brief
> specifications of the upgrade. I am interested in any comments,
> ideas, proposals etc. regarding this upgrade.
>
> I expect to have the prototype of the upgrade ready by the end of
> October.
>
> Best regards,
> Drago Bokal
>
>
>
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