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IMPORTANT SUPPORT UPDATE - Electronic Service Requests
Submit, manage, and monitor your Problem Management Records (PMRs) on demand.
List yourself as an IBM Authorized Caller in ESR.  
For instructions: http://www.ibm.com/software/support/help.html

Bob Vaillancourt                                            
Technical Support Engineer                                              
Rational Software                                                      
IBM Software Group                                                      
81 Hartwell Ave                                                        
Lexington, MA, 02421                                                    
Email: rvaillan@xxxxxxxxxx                                              
                                                           
Phone: 1.800.IBM.SERV                                                  
E-mail: sw_support@xxxxxxxxxx                                          
Web: http://www.ibm.com/software/rational/support/    
http://www.ibm.com/software/rational/rsdc

IBM Rational Software Development Conference 2006:
June 4 - 8, 2006
Walt Disney World Swan and Dolphin
Lake Buena Vista, Florida
www.ibm.com/software/rational/rsdc
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