Re: So much for English tech support from India

On Tue, 25 Nov 2003 14:40:04 -0600 "Brian Densmore"
<DensmoreB-xs6o5TJqV6/z1n+OaKNE4w@xxxxxxxxxxxxxxxx> writes:
> > -----Original Message-----
> > From: Brian Kelsay 
> > Sent: Tuesday, November 25, 2003 1:14 PM
> > To: kclug-3DadQFcgQnvYtjvyW6yDsg@xxxxxxxxxxxxxxxx
> > Subject: So much for English tech support from India
> > 
> > 
> > "Fox reports that Dell is moving its call center operations 
> > for the Latitude and Optiplex computers back to the US from 
> > Bangalore, India after an onslaught of complaints from 
> > dissatisfied customers who couldn't cope with the differing 
> > accents and scripted responses. Is this the beginning of a 
> > trend where companies recognize that the quality offered by 
> > relocation to cheaper centers around the world doesn't result 
> > in customer appreciation and better quality?"
> > 
> > http://www.foxnews.com/story/0,2933,103955,00.html 
> >
http://slashdot.org/article.pl?sid=03/11/25/1626250&mode=thread&tid=99 
>
> Right, now HP will be hiring Mexican immigrants to handle
> incidence response. Brush up on your Spanish users! ;)

That was the one call center job that didn't head off to a
heavily-accented, higher pay region: bi-lingual representatives.

Learn Spanish with a Midwestern accent, they seem to say, and we want
you.  But if you just have a light Midwestern accent and are willing to
work for $10 an hour, sorry, we'd rather hire a heavy Brooklyn accent for
$20 an hour.

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