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Re: Help!: msg#00019

tv.freeguide-tv.user

Subject: Re: Help!

Hi Jessi,

Jessi Overton wrote:

Text file generated was blank. I've also attached the command window output
in an image file.
I just feel like I'm missing something totally idiotic...

No, you're not! Thanks for attaching the screenshot - it shows that FreeGuide hasn't managed to install correctly.

It may be that you've come across the bug in FreeGuide which is that if you install it when Java isn't installed, it doesn't complain, but installs wrong anyway.

The first thing for you to try is to make sure Java is still installed (which it looks it is from your screenshot), and then uninstall and re-install FreeGuide.

If it still doesn't work, then I'm really sorry :( get back in touch and we'll take a look at what's wrong. I'm sure we'll get there in the end :)

Good luck!

Andy



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