This can be done.
For example if you want to add more files to [aa_1] you would add something
like this in extensions_custom.conf
[aa_1-custom]
Exten => s,8,Background(custom/msg2)
exten => s,9,Background(silence/1)
exten => s,10,Background(custom/msg3)
The ResponseTimeout countdown doesn't start until the last message is
played.
-----Original Message-----
From: amportal-users-admin-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@xxxxxxxxxxxxxxxx
[mailto:amportal-users-admin-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@xxxxxxxxxxxxxxxx]
On Behalf Of Matthew
Nock
Sent: Tuesday, October 25, 2005 9:31 PM
To: amportal-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@xxxxxxxxxxxxxxxx
Subject: RE: [Amportal-users] Digital Receptionist help...
Hi Doug et al,
Thanks for the reply. However, what I am trying to achieve doesn't seem to
be feasible with AMP...
I want one "menu" or "layer" to be able to play 2 or 3 separate files in the
row, while waiting for digits. As I mentioned, I can do this, but every time
I add anything that requires a rewrite of the files, it overwrites the
changes made.
-----Original Message-----
From: amportal-users-admin-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@xxxxxxxxxxxxxxxx
[mailto:amportal-users-admin-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@xxxxxxxxxxxxxxxx]
On Behalf Of Doug
Sent: Tuesday, 25 October 2005 5:45 PM
To: amportal-users-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@xxxxxxxxxxxxxxxx
Subject: Re: [Amportal-users] Digital Receptionist help...
At 01:52 10/25/2005, Matthew Nock, wrote:
>Hi All,
>
>I have been playing with AAH 1.5 with AMP xx.009, and overall the
>system is quick and easy to maintain.
>
>Now, however I have run into a bit of a snag. I have learned, from my
>previous experiences with IVR systems, that you should try and keep the
>content and length of each of your sound-files to be as small as
>possible (makes it much easier to update things in the future).
>
>All fine and dandy, but the problem I have is that I have a "greeting"
>sound file ("Hi and thanks for calling Company XYZ"), which I then want
>to be followed by "call_instructions" which tells the user that we have
>X number of options to select from etc etc. Now I can get this all to
>work, playing one file after the other, if make the necessary edits
>using the Digital Receptionist setup, then save then modify all the
>files (in
>extensions_additional.conf)
>
>However, this works all fine until I add another extension, or do
>something else that requires AMP to rewrite the files...
>
>my question is two fold>
>
>1) can I set the Incoming Calls facility to run "Custom App" like in
>the Digital Receptionist, instead of using the "Digital Receptionist"
>?; or
>2) can I set, using the Digital Receptionist, to play one file, then
>another, then another, then wait for menu options etc?
You can layer your "Digital Receptionist" however many layers you wish. If
you take a close look at the options, you can have one Digital Receptionist
feed into another. Play around with it, and you should be able to make it
as complicated as you want.
Remember, however, that the more complex it is, the harder it will likely be
for the caller to navigate.
Good luck!
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