RE: [None] Staffing Info

generally that is correct - number of
servers should be an issue, but when the EP's start going to lunch and
not coming back - someone has to eventually get involved. So I think it
really does play into the equation, but it should not be the primary factor.
Items such as number of integrations to TEC, % of custom resource models/monitors
to maintain and such should not be either - but they are.

Jason Shamroski
JP Morgan Chase




Jason Shamroski

mandar@xxxxxxxxxxxxxxxxxxxxxxx Sent by: owner-tme10@xxxxxxxxxxxxxxxx 01/31/2005 02:51 PM Please respond to tme10

To:        tme10@xxxxxxxxxxxxxxxx         cc:                 Subject:        RE: [tme10] [None] Staffing Info

I just want to add that "number of servers" is way too often
used as an 
inaccurate thumbrule for staffing levels.

I think a more accurate estimate would be some combination of "number
of 
customers", "number of  problem tickets", "number
of products", "number of 
custom requests", "number of upgrades per year", etc in
addition to number 
of servers which can then be translated into manhours.

It can be just as hard to roll out/maintain a  base 100 server environment
as a  1000 server  environment (other than the endpoints) if
you have the 
same  number of  customers, products, requests, etc. Once an
infrastructure is in place, it's easier to add incrementally to it as 
well.

My 2c.

- Mandar

On Mon, 31 Jan 2005, John Guadagnino wrote:

> Date: Mon, 31 Jan 2005 11:04:59 -0800
> From: John Guadagnino <John_Guadagnino@xxxxxxx>
> Reply-To: tme10@xxxxxxxxxxxxxxxx
> To: tme10@xxxxxxxxxxxxxxxx
> Subject: RE: [tme10] [None] Staffing Info
> 
> Jason --  four guys just for engineering and another 7 for maintenance
/ administration?!?!?   Send me some of your headcount please!!!!!!!
>
> We have 4 guys doing everything from-soup-to-nuts for a 6000 server
environment.  DM, ITM, Remote Control, TEC ... custom monitoring out
the wazoo, custom notification database, custom web interfaces for various
components, integration with HPOV, PATROL, Insight Manager ... I'm climbing
the walls due to the never-ending requests for new monitoring, reviewing
& revising old monitors on a regular basis, regular departmental re-orgs
or transitions (very regular process around here) resulting in changes
to our monitoring schema because the Business Partners (i.e., internal
customers, the folks technically responsible for the stuff we're monitoring)
change their requirements with every burp & fart.  On top of that
there's constant maintenance and monitoring of the infrastructure .. i.e.,
monitor Tivoli itself because shyte breaks.  Patches.  Upgrades.
  Man ... what I wouldn't give for even a couple of "administrators"
to take some of the daily grunt work off my hands ...
>
> Donlen, you get neither sympathy nor advice from me  :-)
>
> John Guadagnino
> Gap Inc.
>
> -----Original Message-----
> From: owner-tme10@xxxxxxxxxxxxxxxx [mailto:owner-tme10@xxxxxxxxxxxxxxxx]On
Behalf Of jason_shamroski@xxxxxxxxxxx
> Sent: Monday, January 31, 2005 6:37 AM
> To: tme10@xxxxxxxxxxxxxxxx
> Subject: Re: [tme10] [None] Staffing Info
>
>
>
> I think the sweet spot is 4-5 people and then it can go about with
every additional xxx number of endpoints.
>
> We have approximately 4 people doing the core engineering work around
custom monitors, tec rules, integrations, customization, etc... and then
another group of 7 people that perform all of the daily administration,
changes, scheduling, endpoint maintenance, etc...
>
> We have over 6000 servers with many custom DM and ITM resource models,
over 35 integration points that flow events into TEC, autoticketing with
Peregrine Service Center and several other custom integrations that we
had to build to integrate with internally developed software.
>
> Jason
>
>
>
>
> Jason Shamroski
>                  DRuffin@xxxxxxxx
> Sent by: owner-tme10@xxxxxxxxxxxxxxxx
>
>
> 01/31/2005 09:24 AM
> Please respond to tme10
>
>
>        To:        tme10@xxxxxxxxxxxxxxxx
>        cc:
>        Subject:        [tme10]
[None] Staffing Info
>
>
>
> All,
>
> I am trying to justify additional headcount, and looking for some
> metrics to use.
>
> I have 2 people managing about 350 servers (Unix & Windows) with
> Framework (EP), ITM, TEC, and a few custom monitors, along with TWS.
>
> Can anyone provide information about their staffing and respective
> Tivoli products being managed ?
>
> Thanks
>
> Donlen
>
>
>
>
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