RE: [None] Staffing Info

OK - they do other "stuff"
too, like support SMARTS and some inhouse developed portal tools. It's
a complex organization with very demanding customers.

Jason Shamroski
JP Morgan Chase
Systems & Service Management
614-213-5311, Office
614-446-0324, Cell




Jason Shamroski

"John Guadagnino" <John_Guadagnino@xxxxxxx> Sent by: owner-tme10@xxxxxxxxxxxxxxxx 01/31/2005 02:04 PM Please respond to tme10

To:        tme10@xxxxxxxxxxxxxxxx         cc:                 Subject:        RE: [tme10] [None] Staffing Info

Jason --  four guys just
for engineering and another 7 for maintenance / administration?!?!?  
Send me some of your headcount please!!!!!!!
 
We have 4 guys doing everything
from-soup-to-nuts for a 6000 server environment.  DM, ITM, Remote
Control, TEC ... custom monitoring out the wazoo, custom notification database,
custom web interfaces for various components, integration with HPOV, PATROL,
Insight Manager ... I'm climbing the walls due to the never-ending requests
for new monitoring, reviewing & revising old monitors on a regular
basis, regular departmental re-orgs or transitions (very regular process
around here) resulting in changes to our monitoring schema because the
Business Partners (i.e., internal customers, the folks technically responsible
for the stuff we're monitoring) change their requirements with every burp
& fart.  On top of that there's constant maintenance and monitoring
of the infrastructure .. i.e., monitor Tivoli itself because shyte breaks.
 Patches.  Upgrades.   Man ... what I wouldn't give for
even a couple of "administrators" to take some of the daily grunt
work off my hands ... 
 
Donlen, you get neither sympathy
nor advice from me  :-)
 
John Guadagnino
Gap Inc.
-----Original Message-----
From: owner-tme10@xxxxxxxxxxxxxxxx [mailto:owner-tme10@xxxxxxxxxxxxxxxx]On
Behalf Of jason_shamroski@xxxxxxxxxxx
Sent: Monday, January 31, 2005 6:37 AM
To: tme10@xxxxxxxxxxxxxxxx
Subject: Re: [tme10] [None] Staffing Info


I think the sweet spot is 4-5 people and then it can go about with every
additional xxx number of endpoints. 

We have approximately 4 people doing the core engineering work around custom
monitors, tec rules, integrations, customization, etc... and then another
group of 7 people that perform all of the daily administration, changes,
scheduling, endpoint maintenance, etc... 

We have over 6000 servers with many custom DM and ITM resource models,
over 35 integration points that flow events into TEC, autoticketing with
Peregrine Service Center and several other custom integrations that we
had to build to integrate with internally developed software.

Jason 




Jason Shamroski

DRuffin@xxxxxxxx Sent by: owner-tme10@xxxxxxxxxxxxxxxx 01/31/2005 09:24 AM Please respond to tme10

To:        tme10@xxxxxxxxxxxxxxxx        cc:                Subject:        [tme10] [None] Staffing Info

All, 

I am trying to justify additional headcount, and looking for some
metrics to use. 

I have 2 people managing about 350 servers (Unix & Windows) with
Framework (EP), ITM, TEC, and a few custom monitors, along with TWS. 

Can anyone provide information about their staffing and respective
Tivoli products being managed ? 

Thanks

Donlen




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