We are experiencing problems with Tivoli Endpoints on laptops that have two network cards (LAN and WIRELESS)… and my problem/question is I'm not sure if Tivoli is working as should, or whether there are configuration options available to help in this situation..
Here is what we are seeing:
An operator logs onto his laptop using his LAN network card, he opens his Tivoli Desktop and uses Tivoli Remote Control without issue. He then switches to the WIRELESS network card. The Tivoli Desktop receives the following error and closes "The Tivoli Desktop has encountered a fatal error or has lost its connection to the Tivoli server. The Desktop is closing." Interestingly though, other applications that were also open, e.g., Outlook, Internet Explorer, etc, remain active - they handle the switch of Network cards without having to reload the clients. The operator then re-loads his Tivoli Desktop and tries Remote Control, the target machine says Yes to the RC request, but the following error is sent to the operator "EQNSR0031E Unable to monitor remote host. The remote client was not created. Ipc_create_new_remote_client failed: unable to connect to 172.22.50.155+9495: (67) FRWOG0047E IPC shutdown." Any if any further RC requests are attempted to the target, the error is, the target is already in session.
Does anyone know if Tivoli Endpoint be configured to handle the switching of NICs ?
I have included some additional information below, the results of ipconfig and the lcfd.log file (may not be much use as it's at debug 1 though!).
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : uk.ace.local
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection #3
Physical Address. . . . . . . . . : 00-09-6B-3F-D5-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 172.22.50.155
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 172.22.50.1
DHCP Server . . . . . . . . . . . : 172.22.7.22
DNS Servers . . . . . . . . . . . : 172.22.7.21
172.22.7.22
Primary WINS Server . . . . . . . : 172.22.7.21
Secondary WINS Server . . . . . . : 172.22.7.22
Lease Obtained. . . . . . . . . . : 12 January 2005 08:01:20
Lease Expires . . . . . . . . . . : 15 January 2005 08:01:20
Ethernet adapter Centrino Wireless:
Connection-specific DNS Suffix . : aceins.com
Description . . . . . . . . . . . : Intel(R) PRO/Wireless LAN 2100 3B Mini PCI Adapter
Physical Address. . . . . . . . . : 00-04-23-79-60-48
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 172.22.49.140
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 172.22.49.1
DHCP Server . . . . . . . . . . . : 172.22.7.22
DNS Servers . . . . . . . . . . . : 172.22.7.21
172.22.7.22
Primary WINS Server . . . . . . . : 172.22.7.21
Secondary WINS Server . . . . . . : 172.22.7.22
Lease Obtained. . . . . . . . . . : 12 January 2005 09:06:10
Lease Expires . . . . . . . . . . : 15 January 2005 09:06:10
The lcfd.log file shows:
Jan 13 08:03:45 1 lcfd Set run state: Initializing
Jan 13 08:24:54 1 lcfd CacheRead: 102 items read from Cache Index file: c:\progra~1\tivoli\lcf\dat\1\cache\Index.v5
Jan 13 08:24:56 1 lcfd lcfd 41108 (w32-ix86)
Jan 13 08:24:56 1 lcfd Binary Dir (load_dir): 'c:\progra~1\tivoli\lcf\bin\w32-ix86\mrt'
Jan 13 08:24:56 1 lcfd Library Dir (lib_dir): 'c:\progra~1\tivoli\lcf\bin\w32-ix86\mrt'
Jan 13 08:24:56 1 lcfd Dat Dir (run_dir): 'c:\progra~1\tivoli\lcf\dat\1'
Jan 13 08:24:56 1 lcfd Cache Dir (cache_loc): 'c:\progra~1\tivoli\lcf\dat\1\cache'
Jan 13 08:24:56 1 lcfd Logging to (logfile): 'c:\progra~1\tivoli\lcf\dat\1\lcfd.log' at level 1
Jan 13 08:24:56 1 lcfd Cache limit: '20480000'
Jan 13 08:24:56 1 lcfd Cache size at initialization: '4875046'
Jan 13 08:24:56 1 lcfd to_del_list_delete: The file by name c:\progra~1\tivoli\lcf\dat\1\delete.txt could not be opened (fopen, 2, No such file or directory). No files were deleted.
Jan 13 08:24:56 1 lcfd Delay start: 30 seconds
Jan 13 08:25:28 1 lcfd Windows NT 5.0 Service Pack 4 (build 2195)
Jan 13 08:25:28 1 lcfd Start IPC server: port 9495
Jan 13 08:25:29 1 lcfd IPC server active
Jan 13 08:25:29 1 lcfd Set run state: Login
Jan 13 08:26:09 1 lcfd write login file 'lcf.dat' complete
Jan 13 08:26:09 1 lcfd uk01wlap500 is dispatcher 82278 in region 2019184175
Jan 13 08:26:09 1 lcfd final pid: 924
Jan 13 08:26:09 1 lcfd Login successful: gateway 172.22.8.86+9495
Jan 13 08:26:09 1 lcfd Set run state: Running
Jan 13 08:43:19 1 lcfd Spawning: c:\progra~1\tivoli\lcf\dat\1\cache\bin\w32-ix86\endpoint\admin.exe, ses: 1803b985
Jan 13 08:43:19 1 browse Mode = view_version
Jan 13 09:28:34 1 lcfd Spawning: c:\progra~1\tivoli\lcf\dat\1\cache\bin\w32-ix86\TME\PCREMOTE\pctlcf.exe, ses: 1803ba17
Jan 13 09:28:34 0 nd_start_controller checkLevel - INFO: Begin
-START DATA-: 0 (0) bytes-
-END DATA-
Jan 13 09:28:34 0 nd_start_controller checkLevel - INFO: End, returning
-START DATA-: 4 (0x4) bytes-
00000000: 00 00 00 00 ....
-END DATA-
Jan 13 09:28:34 0 nd_start_controller ProcessArchive - Begin
-START DATA-: 0 (0) bytes-
-END DATA-
Jan 13 09:28:34 0 nd_start_controller ProcessArchive - Processing level file
-START DATA-: 60 (0x3c) bytes-
00000000: 63 3a 5c 70 72 6f 67 72 61 7e 31 5c 74 69 76 6f c:\progra~1\tivo
00000010: 6c 69 5c 6c 63 66 5c 50 43 52 45 4d 4f 54 45 5c li\lcf\PCREMOTE\
00000020: 77 33 32 2d 69 78 38 36 5c 4c 45 56 45 4c 53 5c w32-ix86\LEVELS\
00000030: 41 52 43 48 49 56 45 2e 4c 56 4c 00 ARCHIVE.LVL.
-END DATA-
Jan 13 09:28:34 0 nd_start_controller ProcessArchive - Old archive level
-START DATA-: 4 (0x4) bytes-
00000000: 2e 01 00 00 ....
-END DATA-
Jan 13 09:28:34 0 nd_start_controller ProcessArchive - New archive level
-START DATA-: 4 (0x4) bytes-
00000000: 2e 01 00 00 ....
-END DATA-
Jan 13 09:28:34 0 nd_start_controller ProcessArchive - Success
-START DATA-: 0 (0) bytes-
-END DATA-
Jan 13 09:28:34 0 nd_start_controller SetupRcserv - Begin
-START DATA-: 0 (0) bytes-
-END DATA-
Jan 13 09:28:34 0 nd_start_controller IsServiceRunning - INFO: Begin
-START DATA-: 0 (0) bytes-
-END DATA-
Jan 13 09:28:34 0 nd_start_controller IsServiceRunning - INFO: End, returning
-START DATA-: 4 (0x4) bytes-
00000000: 01 00 00 00 ....
-END DATA-
Jan 13 09:28:34 0 nd_start_controller SetupRcserv - End
-START DATA-: 4 (0x4) bytes-
00000000: 00 00 00 00 ....
-END DATA-
Lisa Mead
ACE European Group Limited
Telephone: 01293 726168
Email: lisa.mead@xxxxxxxxxxx
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