Greg DeKoenigsberg wrote:
This is one potential user of Fedora: Judy, from Arizona. She sent in a
letter to the editor of Red Hat Magazine that makes me weep inside.
What do we have to say to her?
--g
Dear Red Hat, I hope you will get this e-mail. I am a single user
computer person. I put yes down - so I could receive your e-mails.
To tell you the truth I do not know why. Your main emphasis seems to
be on business. I switched from Windows because I thought it would
be safer and healthier all the way round. To tell you the truth I
feel totally lost in your system. I cannot use my CDs that have
games. I downloaded a game I had paid for. No way could I get it to
work. I wrote to Linux Game. Their directions were like Greek, and
I only speak English. I tried to download the anti-virus I use.
They have a version for Linux. No way did I get that. I looked
into your training, but that is extremely costly. I have bought
books. It all come s down to the fact There is little I am able to
do with Linux. Mostly I would like to have a plug-in that works, as
to the fact there are many things I am unable to open, including some
mail, because I can find no way to do it. Dear Red Hat - what are
you doing for us little people out here? I am no further today than
I was the day this was installed. Thank you, Judy D.
Greg,
I feel your pain on this one - here is someone who has heard all of the
good things about Linux and Fedora but cannot translate what she has
heard into a useable system for her.
As Jeff mentioned, he feels that he is in the 1% tail of geekdom which
will never be able to translate the tech speak into everyday terms.
Why don't we take this opportunity to ask Judy/Sue/whoever about the
barriers that she actually came up against - did she go to Google and be
over-run with the many countless options available?
One of the things people enjoy is belonging - if we could convince
Judy/Sue and perhaps a couple of other total newbies to 'reality check'
documentation such as the installation guide then that would be worth a
fortune to Fedora and the FDP. Emphasise that this is important to us -
it's obviously important to Judy/Sue to succeed in Linux!
I'm going to suggest a moving to Fedora from Windows FAQ for absolute
newbies, but I'm going to do this on the docs-list.
Thanks,
Andrew
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