Re: Gathering small usability suggestions

Celeste Lyn Paul wrote:
> 2009/7/26 Bogdan Bivolaru <bogdan.bivolaru@xxxxxxxxx 
> <mailto:bogdan.bivolaru@xxxxxxxxx>>
> 
>     Hello,
> 
>     Have you figured a way to gather small usability issue reports from
>     users?
>     I thought using KDE Brainstorm to publish my idea is a good way and
>     I tagged my issue [usability], what do you think?
>     Could someone on the list help review the issues tagged [usability]
>     in KDE Brainstorm? Or, you're already doing it?
> 
> 
> I'm not really a supporter of gathering usability issues directly from 
> users since they can only experience issues and not analyze them and are 
> inadvertently biased towards themselves and don't have knowledge of the 
> entire system. But the "users are designers" issue is getting off topic.
> 
Well, yes and no.  While we should not rely on users to do the actual 
design work, it is very important to collect information from users as 
we do said design work.  So, we do need users to report things which 
they feel are hard to use, and perhaps even provide their ideas on how 
these things might be improved.  In engineering, finding the fault is at 
least half of the job.

This should be regarded the same as brainstorming; if 10% of the ideas 
are good, then this is a very good result.  IAC, I always find it useful 
to know what users think although I do not always take their advice.

        Free advice costs you nothing and it is worth the price.

                Alan Sherman.

-- 
James Tyrer

Linux (mostly) From Scratch

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