Re: Looking for a Desktop/Help Desk Position ASAP!!

Please contact John below if you are interested.  Thanks - Sherri

 

I am currently available for work, and I am looking for Contract Work,
Contract to Hire, or Direct Hire.  Please contact me at 480-233-1111 if
you need are looking for my background.

 

My resume below!

 

JOHN H.M. KRUSE

6502 E. Jenan Drive

Scottsdale, Arizona 85254

Phone: (480) 233-1111

email: john.kruse@xxxxxxx
IT Desktop Support Specialist - Project Management

  

 


Summary

*       More than 14 years of customer service related to technical
management, strategic sourcing, and Project Management 

*       12+ years in working full-life cycle solutions including:
Purchasing, Staffing, PBX Systems, Routers, Hubs, Switches,
Workstations, Peripherals, Software Licenses, and Services.

*       Managed multiple projects nation-wide, ensure goals and
objectives are accomplished within project timeframes and dealing with
customers on all levels of projects though out the cycle.

*       Created and maintained reporting of budgetary analysis to
Management

*       Maintained reporting of customer service satisfaction analysis
reports for Management

*       Administration and coordination of meeting with management
groups, fielded presentations to customers on site or via video
conferencing

*       Achieved cost reductions and continued process improvements for
various departments

*       Maintaining a service level with external contractors working on
project

*       Maintaining primary responsibility for comprehensive
documentation of project

*       Touring potential projects nationwide to prepare bids for
contracts

*       Creating and implementing new procedures for improved tracking
orders and shipments

 

 

Contributions and Achievements

 

*       Recognized throughout my career for my ability to form
successful team relationships members involved in projects

*       Demonstrated ability to identify root-cause issues, and develop
solutions within projects as they progress forward to full cycle
*       Committed to meeting project deadlines and handling budgetary
restrictions
*       Manage project teams to ensure they are following procedures,
Needs Analysis of team members, create new procedures to ensure
successful project life cycle.
*       Committed to creating budgets status reports to ensure projects
are on schedule.
*       Information of Technology and related equipment, current on all
new technologies and trends in the Information Technology industry world
wide.

 

Consulting Experience

 

Have delivered direct consulting services in the following areas - 2000
to present

 

*       Negotiation of large-scale purchases for small business owners
*       Implementation of new technology in the workplace through smooth
transitions to new applications in IT
*       Installing, maintaining, and upgrading Windows operating systems
*       Installing and upgrading all types of software, including
database emulation and business applications
*       Troubleshooting a wide range of problems in software- or
hardware-related issues
*       Installation of small business networks, emphasizing setup of
network cards and shared printers
*       Operated, managed, supported and created designs for personal
and commercial web sites.
*       Determined strategies, goals and developed web sites to meet
client needs.

 

 

Technology Related Skills

Vast knowledge of several operating systems such as Windows XP, Windows
2000, Mac OS X, efficient in Microsoft Office Suite 2003, 2007 to
include, MS Word, MS Excel, MS Access, MS Visio, MS PowerPoint, MS
Project, MS FrontPage, MS Publisher, MS One Note, Adobe Photo-Shop,
Adobe Acrobat Professional, Several FTP programs, Wireless detection
programs, Various Remote Desktop Support Software Programs, Various
Imaging software, Quicken and Quick Books Software.

 

Work Experience

 

I.T. Department - July 2005 to Present

Hacienda Builders

Scottsdale, Arizona

 

*         Managed a computer services business providing all levels of
consulting and support.

*         Diagnosed and repaired network and computer problems on site
and remotely.

*         Traveled to customer sites to perform upgrades, software
updates and to troubleshoot connectivity problems.

*         Performed diagnostic testing.

*         Answered technical questions via telephone, email and Instant
Messenger.

*         Designed and implemented training to assist company employees
and other Technical Support Staff with using various systems and online
tools.

*         Performed re-imaging and data transfers on NT, Windows 95,
2000, and XP platforms.

*         Performed hardware upgrades (Dell).

*         Provided technical consultation on hardware issues, deployment
issues, and logistical support 

*         Work environment includes Compaq and Dell desktop and laptops
with XP operating system.

*         Maintain inventory account and provided accurate and
up-to-date inventory control. 

*         Responsible collecting and transferring user data,
establishing network and printer connections.

*         Verified that software and hardware worked in new network
environment.
Installed new XP computers and removed legacy hardware (Dell).
Installed Windows XP Pro and related software at various locations;
including data transfer from old platforms.

*         Resolved connectivity issues on 2000, and XP platforms.

*         Performed inventory control and asset management functions.
Performed hardware upgrades (Dell and HP).

 

Responsible for maintenance of field workstations, and field support
operations for over 70 employee's city wide. Deployed newly imaged PC's
to field personnel when workstations fail to work correctly. Moved
complete work stations to new locations. Working Help Desk issues with
field personnel 24/7 . Set up new offices including network, phones, &
printers, made PC adjustments, Windows updates, and software support via
remote connection. Developed a maintenance program to keep machines up
to date and functioning to save cost. Saved company office product
expenses by removing all personal desk printers from individual
workstations and networking them to one shared printer per office.
Collecting and analyzing Data to improve workstation performance and
reduce costs and need for new hardware.

 

Customer Service Field Manager

Hacienda Builders

Scottsdale, Arizona

 

Technology Consultant - September 2004 to July 2005

Brink's Home Technologies

Phoenix, Arizona

 

Commodity Manager - March 2004 to August 2004 (Contractor)

First National Bank of Arizona/Nevada

Phoenix, Arizona

 

Project Manager/Relationship Manager - September, 2003 to March 2004
(Contractor)

Ronin Technologies, Inc. 

Phoenix, Arizona

 

Project Manager/Logistics - March 2001 to September 2003

Compel Inc. 

Phoenix, AZ.

 

 

 

 

 

 

 

 

 

 

 

 



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