IT Productions Manager

Continental Promotion Group, Inc. is the recognized leader in
promotional fulfillment, having created consumer, retail and
business-to-business programs for more than 500 national and
international clients in 120 countries. In addition to our
market-leading Rebate Fulfillment Services, CPG's products include
Prepaid Promotional Card Management, Merchant Gift Card Fulfillment,
Premium/Literature Fulfillment, Sales Promotion Spiffs, Customer
Loyalty/Retention Programs, Online Reporting, Product Sampling Programs,
Sweepstakes and Contest Administration, and Special Services. With
offices in Florida, Arizona, Canada, and Ireland, CPG is recognized as
the global promotion services leader. For more information regarding CPG
service offerings, please visit www.cpginc.com.

We currently have an opening for an IT Productions Manager at our Tempe,
AZ location.

 

Summary
Overall leadership and responsibility in all aspects of IT Operations,
which includes the IT Help Desk, Data Processing and Print Operations.  

 

Essential Duties and Responsibilities include the following.  (Other
duties may be assigned and these duties may be modified or eliminated
from time to time).

 

*       Provide strategic management and hands-on leadership in order to
meet operational and company objectives in the following areas:
Day-to-day tier 1 production support of large, client-server and
web-based business systems;   Manage and lead a team of data processing
analysts in promotion design, data entry screen setup and data quality;
Oversee all aspects of all aspects of a high-volume check and gift card
carrier print production department, interfaces with internal operations
managers and account management groups, as well as directs staff of
production specialists.  

 

*       Must be able to take responsibility at the most senior level
within an IT Operations environment, setting targets, making decisions,
ensuring compliance with standards, reporting to executive team and
monitoring performance in an efficient, organized and effective manner.


 

*       The successful candidate must have the ability to analyze
problems, perform root-cause analysis, and identify resolutions for
complex technical problems.  Must be experienced in prioritizing,
delegating and monitoring multiple activities and projects, as well as
perform functions critical to the success of the IT Infrastructure
Operations group - production support, data processing, problem
resolution, monitoring, reporting and documentation.  

 

*       Must have proven leadership and management skills.  Evidence
should exist of a successful record in relation to staff selection,
motivation, assessment, coaching, recognition and training.  Supervise a
team of 10-15 consisting of data processing analysts, helpdesk analyst
and printing specialists.   

 

*       Complete performance reviews and feedback as directed by
corporate strategy.

 

*       Establishes and measures key metrics for owned process areas to
ensure turn time adherence, application stability and continuous process
improvement. 

 

*       Conducts weekly operations and capacity planning for future
resource and equipment needs, as well as issue resolution.  

 

*       Works closely with IT development staff in troubleshooting,
prioritization and communication of problem resolution to users.  


 

Requirements

*        Bachelor's Degree in Computer Science, CIS, Engineering, or
Business.   

*        Minimum Two (5) years experience working in an IT oriented
role.   

*        Minimum Five (2) years experience in directly managing people.

*        Strong understanding of business processes and software
application design.

*        Proficient SQL skills.

*        Ability to prioritize tasks and manage multiple and changing
priorities.

*        Ability to evaluate functional and technical systems issues,
perform root-cause analysis, determine optimum solution and time
required for resolution, conduct hand-off to programming staff, and
manage delivery of final solution.  

*        Define, develop and establish production support procedures,
quality control and productivity tools to enable and enhance business
operations.

*        Ability to analyze and explain information management
issues/opportunities to business partners in clear, non-technical terms,
both written and verbally.

 

To apply for this position, please email your resume in a Word document,
along with your salary history and expectations to
betty.chan@xxxxxxxxxxx Please reference IT Production Support in the
subject line.

 

Betty Chan, PHR

Human Resources Generalist

Continental Promotion Group

Tel: (480) 606-9378

Fax: (480) 606-4325

 

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