Fast growing, Scottsdale based, technology company in is looking for a Technical Support Engineer

Premise Executive Services is a fast paced, rapidly growing technology who 
offers business owners a reliable, high quality alternative to in-house 
resources for business development, market development, channel development and 
operational design and management. As a solutions provider focused on helping 
customers achieve and sustain the availability of information systems that 
support their critical business processes. Our commitment to our customers is 
the foundation of our success and our employees are relentless in their pursuit 
of customer satisfaction. We provide best-in-class products and services 
supporting mainly Nouveau Riche University, who provides an educational 
environment that teaches adults the way to CREATE WEALTH using the time-tested, 
foundational principles adhered to by all higher-education institutions. 

Job description: 
The ideal candidate is a highly motivated person who has proven hands-on 
experience in a Production environment. Candidates must have a solid technical 
background, proficient in web-based technologies, detailed oriented and have 
outstanding communication skills. The primary role of this position will be to 
provide help desk and level 2 technical support. In addition, the candidate 
will be part of a team responsible for configuring, supporting, troubleshooting 
and administering a variety of Windows and CentOS Linux servers including IIS 
Web Servers, MS SQL servers, and utility windows servers spanning multiple 
locations. The extent of that role will be determined on experience level. This 
individual will also be involved in various IT projects, deploying new 
solutions and making recommendations on future IT initiatives. 

Responsibilities include:
* Assist end-users
* Troubleshooting hardware and software issues in order to ensure maximum 
up-time of windows servers and windows desktops. 
* Install, configure, and maintain organization's desktops, laptops, and 
printers
* Assists with controlling hardware, PC related inventory, and software
* Following best practices for the Production Support function
* Assist in planning and implementing systems upgrades, both from a hardware 
and software and application perspective.
* Assist in Windows AD and user administration duties corporate wide, including 
creating users and groups; assigning user and group rights; setting up shares, 
volumes and directories; and monitoring servers, storage and events corporate 
wide.
* Implement utilities that help to increase security, sustain high degrees of 
availability and allow for proactive support of the infrastructure servers.
* Ability to communicate and work across organizational teams.

Required Skills & Experience: 
* Network systems knowledge and experience: Thorough knowledge of networking 
administration and network problem analysis procedures
* Excellent communications, writing, and editing skills needed to answer 
customer calls and communicate technical information with customers
* Strong technical diagnostic and problem-solving skills
* Have excellent troubleshooting skills in a production environment
* Have a strong understanding of IIS, MSSQL, & Active Directory
* Working experience with change management processes, issue / problem tracking 

Education and certification:
* 3 to 5 year of system administration and user support on Windows 2000+ and XP
* Possess a Bachelor's degree in Computer Science, Management Information 
Systems, or Information Technology and 2 years related experience, or an 
equivalent combination of education and relevant technical experience.
* MCSE or MCSA Preferred
* Experience in administering Windows 2000 and 2003 servers

Desired Skills: 
* Linux knowledge is a plus
* Cisco knowledge is a plus
* Experience in a technical customer service environment is preferred

We look forward to meeting individuals who are looking for a new and exciting 
opportunity.

David Ebel
debel@xxxxxxxxxxxxxxxxxxx


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