Director of Software Development

Director of Software Development
Tempe, AZ
 
Continental Promotion Group, Inc. is the recognized leader in promotional 
fulfillment, having created consumer, retail and business-to-business programs 
for more than 500 national and international clients in 120 countries. In 
addition to our market-leading Rebate Fulfillment Services, CPG’s products 
include Prepaid Promotional Card Management, Merchant Gift Card Fulfillment, 
Premium/Literature Fulfillment, Sales Promotion Spiffs, Customer 
Loyalty/Retention Programs, Online Reporting, Product Sampling Programs, 
Sweepstakes and Contest Administration, and Special Services.  With offices in 
Florida, Arizona, Canada, and Ireland, CPG is recognized as the global 
promotion services leader.  For more information regarding CPG service 
offerings, please visit www.cpginc.com.
 
We currently have an opening for a Director of Software Development at our 
Tempe, AZ location.  This individual is a highly motivated, self-directed, and 
experienced person to lead all software development of our product lines. The 
ideal candidate is a professional who is, or has been, a technically-deep 
Software Development Manager for a company that develops enterprise level 
software applications and has managed teams in excess of 15+ developers and 
database administrators.  Strong management skills and a proven track record of 
providing direction/leadership to others are essential.  The candidate must be 
an effective communicator and problem-solver as this position requires 
innovation in making continuous process improvement to existing analytic 
methods/techniques.  Lastly, the candidate must possess demonstrated skills in 
leading and managing change; should possess the ability to pull together ideas 
and suggestions, shape them into a vision, and then implement this
 product vision.
 
This role reports directly to the Chief Information Officer.  Success will be 
measured by the candidate’s ability to continue to build a high-caliber team 
and develop high quality software, on time and within budget.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES 
Responsibilities include, but are not limited to, the following:

Supervisory / Managerial
Manages and directs team of 20 – 25 application developers/analysts/managers.
Interview, select and hire new associates for open positions within team
Conducts annual performance reviews and career planning for associates
Provides ongoing coaching, counseling and development of associates in 
applications knowledge, process knowledge and professional software development 
and service delivery disciplines
Provides day-to-day direction and coordination of work to associates
Provide cross-training opportunities to ensure sufficient coverage for all 
assigned applications
Resolves conflict, when necessary, amongst associates
Leads others in analysis and development tasks
Manages resource assignments, workload balancing and capacity planning of 
assigned work for team members based on IS priorities
Contributes resource requirements to annual budget planning


Application Ownership
Responsible for all aspects of software development that follows a well defined 
system development life cycle.  
Directs applications systems analysis and design, database management, 
programming activities, configuration capacity planning, software products 
evaluation, systems performance analysis and optimization, unit testing and 
documentation.
Maintains strong relationships with business leaders, system users, and other 
departmental directors/managers to ensure client needs are met, project 
activities are delivered as committed, and applications meet service level 
agreement (SLA) targets
Leads cross-functional applications teams in Systems Leader role to provide 
estimates, requirements, design, configuration, development, integration, 
testing, and production turnover activities to major capital projects
Partners with business leaders in developing cost/benefit analysis and proposal 
level scoping documents for assigned applications and business functions
Provides input to Executive Management on strategic direction of the company, 
recommending applications, solutions and vendors. 
Demonstrates expert knowledge in applications under their control
Works with applications architects to provide long-term strategy for assigned 
applications
Ensures written documentation is prepared and published by team for all 
applications
Plans and oversees patch and release management for assigned applications
Provides application requirements to annual budget planning
Proactively recommend enhancements to improve business value and stability of 
applications
Creates and applies development standards and policies.
 
Application Support
Manages team to provide production support, problem management, release 
management and enhancements for all business applications
Provides, through team, Tier 2 and Tier 3 support for assigned applications.
Facilitates delivery of Tier 4 support through applications vendors
Furnishes short and long-term solutions to incidents and problems to prevent 
recurrences, provide production stability and meet SLA service levels
Coordinates project and production changes through the change control process 
ensuring readiness and quality
Interacts with and coordinates between the user community, helpdesk, quality 
assurance, audit and production.
Prepares activity and progress reports regarding applications systems changes, 
cost and time estimates for projects and long and short range plans for 
application selection, software systems development, systems maintenance, 
production activities or for necessary support resources.
Assists with the evaluation of vendor proposals for purchases of software and 
technical services to meet technical specifications. 
Ensures assigned processes are developed, communicated, published and 
continuously improved within service delivery and software development (SDLC) 
methodologies
 
TECHNICAL/EDUCATIONAL EXPERIENCE
 
Bachelor’s Degree, required. Computer Science Degree, preferred.
·         10+ years of demonstrated experience in application design and 
development, systems integration experience in multiple applications.  
·         7+ years experience working in a formal lifecycle development 
environment desired.
·         Extensive project management experience and proven track record 
managing a development organization.
·         Experience managing offshore/nearshore teams preferred
·         Experience must be in building software products used by business 
operations and/or delivered as web-application products or other hosted 
solutions to clients.
·         Candidate must be a software expert, especially in object-orientated 
design and software architecture.
·         Proficient at SQL.
·         Familiarity with .NET and strong understanding of relational database 
design.
·        Proficiency in Microsoft Project, Excel
 
To apply for this position, please email your resume in a Word document, along 
with your salary history and expectations to betty.chan@xxxxxxxxxxx  Please 
reference Director of Software Development in the subject line.
 
CPG Inc. is an Equal Employment Opportunity/Affirmative Action Employer.

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