Looking for work...

Hello Everyone,

 

I am currently looking for work. I would prefer East Valley, Queen Creek,
Coolidge, Florence, etc. I have included my resume. I am currently enrolled
at ESI-International taking online courses for the IT PMP.

 

 

 

James R. Conner

 


33154 N. Cat Hills Avenue Queen Creek, AZ 85242 (480) 283-7280

 <mailto:theconnerfamily05@xxxxxxx> theconnerfamily05@xxxxxxx

 

SUMMARY OF QUALIFICATIONS:

*     Proficient skills in web design concepts and methodologies using
industry standards.

*     Excellent customer service with the ability to resolve issues at all
levels.

*     Efficient skills in leadership with experience in managing a business
with up to 20 people.

*     Extensive experience in computer repair, consulting, upgrading and
installations.

*     Outstanding skills in research including but not limited to various
computer and network problems.

*     Analytical, results oriented, excellent organizational, communication
and writing skills. 

*     Determined to excel in performing job responsibilities and improving
desired outcomes.

 

EDUCATION 

Master CIW Designer Certification
Techskills, Tempe, AZ           

Bachelor of Science in Software Engineering
UAT, Tempe, AZ                                                

PROFESSIONAL EXPERIENCE:

YourDotCom Internet Services: Technical Support Analyst
2006 - 2007

Responsible for responding to calls and emails regarding customer hosting
accounts and for a real estate media ordering system designed by YourDotCom.
Phoenix, AZ

*     Tracked, reported and responded to client submitted tickets and
support requests using Kayako Support Suite (Live Response).

*     Administered, maintained and modified hosting accounts using Ensim,
Helm and Direct Admin web hosting systems.

*     Designed the YourDotCom website using php, css and Swishmax.

*     Utilized Nagios Network Monitoring system to monitor all hosting,
development and co-located servers.

*     Maintained user accounts using Remote Desktop Connection to access
servers for the purpose of rebooting hosting servers as needed and
performing any other tasks required to provide a 99.99% uptime ratio.

*     Updated client websites using FrontPage 2003, Swishmax, PhotoShop, CS2
and other design software required for a specific task.

*     Used Putty (UNIX command line remote access program) to restart Linux
based servers.

 

TLCTECHS Plus, LLC: Manager/Operator
2001 - 2006

Provided consulting services, technical support and web design to small
businesses as well as fulfilling hardware, software and other technology
needs to better enhance and grow their business.
Mesa, AZ

*     Designed, maintained and modified websites using FrontPage 2003,
Photoshop CS2, Swishmax and other industry standard software.

*     Provided remote and Onsite computer services to customers for the
purpose of troubleshooting and fixing various problems with Windows
98/Me/NT/2000/2003SBS/XP operating systems.

*     Used MS Office Suite which included FrontPage, Word, PowerPoint, Adobe
Acrobat Professional and various other software requested by the client to
provide remote and onsite training to customers.

*     Installed and set-up workstations, printers, routers (wired and
wireless 802.11 a/b/g), hubs, switches, network cards, smart phones, pda's
and various other peripherals having to do with LAN/WAN configurations.

*     Set-up and installed various software programs which included McAfee
Enterprise Edition, Symantec Enterprise Edition, QuickBooks Professional,
Microsoft Office Suite, Adobe Acrobat Professional Edition and various other
software packages.

*     Provided network support, training and supervision to staff, students
and visitors at KEYS Community Center.

*     Setup, mapped out and serviced both wired and wireless networks for
25+ users at KEYS Community Center.

*     Maintained licensing agreements and made sure that clients were in
compliance with usage policies.

*     Created marketing and sales promotions to improve clientele and
increase business revenue.

*     Attended various networking, technology, sales and marketing events to
enhance my knowledge base in order to continue providing top-notch services,
products and support for customers.

 

Mars Medical Systems: Network Administrator
2000 - 2001   

Administered and maintained Windows NT network infrastructure which included
setting up, modifying and removing users as needed.
Tempe, AZ

*     Installed workstations, printers and other peripherals as needed.

*     Worked at client's locations to install, upgrade and troubleshoot
proprietary medical billing and tracking software.

*     Resolved technical issues over the phone or by emails.

*     Assisted with training of proprietary medical billing and tracking
software.

 

 

James R. Conner
Page 2

 

University of Phoenix Online: Help Desk/Technical Support Specialist
1999 - 2000

Responded to calls and emails regarding student online accounts.
Tempe, AZ

*     Assisted students with accessing classes online through the provided
website and using Outlook Express Newsgroups.

*     Installed and set-up workstations, printers and various other
peripherals having to do with LAN/WAN infrastructures.

*     Administered and maintained Windows NT network infrastructure which
included setting-up, modifying and removing users as needed.

*     Provided telephone support to students which consisted of
troubleshooting and fixing various problems with Windows 98/Me/NT/2000
operating systems in order for them to connect to online classes.

*     Developed intranet sites for internal staff.

*     Created training material for students to assist them with accessing
there online classes.

 

Avnet: Data Entry Operator
1998 - 1999

Created product sku's for 1000's of electronic and computer products and
accessories.             Tempe, AZ        

*     Entered product information into a database for a web based ordering
system.

*     Captured, modified and uploaded product photos into the database for
the ordering system.

*     Worked with programmers and database administrators to assure product
information was efficient and met company requirements.

 

Scottsdale School District: Plant Supervisor
1996 - 1998

Maintained middle school facilities which included cleaning, events set-up,
HVAC efficiency and uptime as well as the overall needs of the school.
Scottsdale, AZ

*     Supervised a team of six night custodians to make sure the campus was
cleaned, events were overseen (setup and take down), projects were
performed, which included, non-trade work orders and that the overall
cleaning of classrooms was performed.

*     Created and worked under a budget which was approved by the school
district.

*     Made sure classrooms were set-up properly and all furniture and
supplies went to the proper place during school construction

*     Created reports for District Managers to show completion of tasks and
overall records for the campus.

*     Reported to the school principal as needed in regards to campus needs.

*     Worked with other district department heads, city officials and
leaders to assure that the campus was in safe, presentable and proper
working condition.

*     Provided customer service to students, parents and teachers to assure
the safety and condition of the campus during school and after school hours.

 

Awards

*     Became an award winning partner for Arizona Employers Council in 2006.

 

 



[Non-text portions of this message have been removed]



==AzTech-Work List======================================================
* $6.95 Domain Name Registrations/Transfers - http://www.domaindo.com
* Deru Internet. When you need more than low price - http://www.deru.com
* The tech resource everyone can help build: http://www.geeksmart.com
Become a Member and/or Sponsor: http://paypal.azipa.org
AZIPA (Arizona Internet Professionals Association) http://www.azipa.org
=================================================================AZIPA==