Two openings: QA Tester and Customer Support

A Chandler, AZ based business that develops a top sales automation
system for the homebuilder market is looking for qualified individuals
to help with quality assurance testing and software phone support for
their customers.  The software is a nationally recognized feature-rich
web application utilizing a SQL Server database.

QA Software Support Analyst/Tester (Employment Opportunity)

Responsibilities include:

*  Working under the direction of a QA Supervisor.
*  Interfacing with developers.
*  Software verification that documented business rules apply.
*  Ensuring compliance with written specifications.
*  Acceptance testing of changes to application, by identifying,
analyzing and documenting problems.
*  The use of an existing software issue tracking program to document,
track and communicate test results and issues.
*  Helping to coordinate scheduled releases.
*  Focusing on application stability and suggesting improvement.

The desired candidate will have the following skills:

*  1+ yrs of QA testing experience.
*  Excellent written and verbal communication skills.
*  Strong experience with SQL Server, and ability to write SQL
statements for data lookups.
*  Background in Web Applications is a plus.
*  An understanding of the Internet and Windows 2000.
*  Working knowledge of Word and Excel.

Starting salary is dependent on experience.

Please forward your resume and date of availability to:
lforbes@xxxxxxxxxxxxxxxxxxx

--------------------------------------------------
Software Support Analyst (Employment Opportunity)

Responsibilities include:

*  Responding to both email and phone support questions from company's
customers.
*  Answering general questions about the software, and researching
solution to common problems.
*  Determining whether customer issues are real problems in the
software, and forwarding the problems to a team of software developers.
*  Occasional help with testing of the software.
*  The use of a call tracking program to document, track and communicate
customer's issues.

The desired candidate will have the following skills:

*  1+ yrs of phone support experience, with software (not only
hardware).
*  Excellent written and verbal communication skills (this is extremely
important).
*  Experience with SQL Server, and the ability to write SQL statements
is a plus.
*  Background in Web Applications is a plus.
*  An understanding of the Internet and Windows 2000.

Starting salary is dependent on experience.

Please forward your resume and date of availability to:
lforbes@xxxxxxxxxxxxxxxxxxx






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