Re: RE: Another post from the same guy about 400 support.

Hi Clayton,

I really think you should look at this from the developer's perspective. You
sold a TINIs400 development board with two serial ports, similar to the Exx
series, but the second serial port on the TINIs400 does not require the one
wire network to be disabled.  It is quite reasonable for customers to think
this serial port will be supported in a timely fashion, and that in fact it
is a relatively simple job for you to add it (given the serial drivers
already exist for the other ports). Contrary to your assertion that you only
started shipping these boards in April, here is a post from February that
indicates both these boards were in use back then:
http://lists.dalsemi.com/maillists/tini/2003-February/023977.html. This
particular problem has been outstanding for the best part of 5 months, and
now you're saying it'll be 'in August' before its supported.

Well, I am a developer and my reaction to this is that you don't have the
resources allocated to support the TINIx400 properly, and that is almost as
bad as saying it's dead. This on top of the fact that at least two customers
have very real development problems due to the lack of support for this
port. Even Bruce at Systronix seems to be biting his tongue when responding
on this issue.

Like it or not this port problem will be used as a barometer by developers
to indicate your *real* level of support. They'll ask themselves "What if I
have a problem with something I could have expected to work? How long will
Dallas take to fix it, and how much time will I lose in my project
development as a result?".

You could go a long way to putting this right by adding this support in a
pre-release as soon as possible, if of course you really do have the support
resources allocated to do such things.

Mark.

Mark Purcell, MAP Electronics
web: http://www.mapelectronics.co.uk/
email: map-hdgEqy5R1AG+FmPSFd0fl9Bc4/FLrbF6@xxxxxxxxxxxxxxxx








----- Original Message -----
From: "Clayton Ware" <Clayton.Ware-6tN4nzCoH/hBDgjK7y7TUQ@xxxxxxxxxxxxxxxx>
To: <map-hdgEqy5R1AG+FmPSFd0fl9Bc4/FLrbF6@xxxxxxxxxxxxxxxx>
Cc: <noda-G/gkmOS9IO7e+W599mIaPQ@xxxxxxxxxxxxxxxx>; <tini@xxxxxxxxxxx>
Sent: Wednesday, June 25, 2003 4:57 PM
Subject: [TINI] RE: Another post from the same guy about 400 support.


> Mark,
> Dallas is 100% behind the TINIm400 and TINIs400.  We only started shipping
> the evaluation boards in April.  The serial driver is scheduled to be
> released as part of the TINI1.12 update in August.  If we have it sooner,
> then we will make a pre-release available to the list.
>
> There is plenty of room for both the Systronix 72 pin module and the
> DSTINIm400.  I have worked closely with Bruce (Systronix) on his design.
We
> wanted to make sure that all existing DS80C390 TINI sockets had an upgrade
> path to the DS80C400 if desired.  The purpose of the new TINIm400 module
is
> to expose as much functionality of the DS80C400 as possible to developers.
> We are providing this module as the standard evaluation kit for the
DS80C400
> for both C and Java development.  We are also going to sell in volume if
> customers desire.
>
> Regards,
> Clayton
>
> >
> > -------- Original Message --------
> > Subject: Re: [TINI] please help
> > Date: Wed, 25 Jun 2003 11:39:38 +0100
> > From: Mark Purcell [MAP] 
> > <map-hdgEqy5R1AG+FmPSFd0fl9Bc4/FLrbF6@xxxxxxxxxxxxxxxx>
> > Reply-To: Mark Purcell [MAP] 
> > <map-hdgEqy5R1AG+FmPSFd0fl9Bc4/FLrbF6@xxxxxxxxxxxxxxxx>
> > Organization: MAP Electronics
> > To: Claro A Noda <noda-G/gkmOS9IO7e+W599mIaPQ@xxxxxxxxxxxxxxxx>, 
> > <tini@xxxxxxxxxxx>
> > References:
> > <1899.192.168.32.25.1056501627.squirrel-NgPGqctCJv1+14uXscYCi3AS51h682N1@xxxxxxxxxxxxxxxx>
> >
> > Hi Claro,
> >
> > I would be very wary indeed about using the
> > TINIm400/TINIs400. The reason is
> > the lack of formal documentation, and the level of support
> > really seems to
> > be lacking. The second serial port on the TINIs400 board  for
> > example (AKA
> > serial4) have no drivers written for it - this basic problem
> > was highlighted
> > as long ago as February but this has still not been added
> > despite several
> > customers complaining and one at least getting very irate,
> > justifiably so
> > IMO.
> >
> > As an aside, Systronix were in development of a bussed
> > version of their
> > TStik.72.nb at one point and Bruce is on record as saying
> > that they have
> > quite a close relationship with Dallas. If this goes ahead
> > there'll be two
> > competing 400 systems albeit on different form factors, but
> > Systronix will
> > have the significant advantage of backwards compatibility
> > (hardware and
> > software) with the existing  390 Simm72 development systems
> > and boards. Room
> > in the bed for two??
> >
> > Until I hear otherwise from Dallas in this list I assume,
> > from all I've seen
> > so far, that the TINIm400/TINIs400 is either dead or dying,
> > and I would seek
> > formal confirmation from them that this is not so before purchasing.
> >
> > Regards,
> >
> > Mark.
> >
> > Mark Purcell, MAP Electronics
> > web: http://www.mapelectronics.co.uk/
> > email: map-hdgEqy5R1AG+FmPSFd0fl9Bc4/FLrbF6@xxxxxxxxxxxxxxxx
> >
> >
> >
> >
> > ----- Original Message -----
> > From: "Claro A Noda" <noda-G/gkmOS9IO7e+W599mIaPQ@xxxxxxxxxxxxxxxx>
> > To: <tini-6tN4nzCoH/hBDgjK7y7TUQ@xxxxxxxxxxxxxxxx>
> > Sent: Wednesday, June 25, 2003 1:40 AM
> > Subject: [TINI] please help
> >
> >
> > Hi everyone.
> > Greetings from Havana.
> > I just joined the list in a rush.
> >
> > We are making last minute decisions regarding purchase of a
> > Tini system,
> > mostly for evaluation purposes. Due to quite a few constrains
> > the parts
> > will probably ship to Norway...
> >
> > We will deeply appreciate down to earth comments from those
> > with experience
> > on the purchasing/shipping arena that can enlighten us.
> >
> > We need to know how long would it take this parts, once
> > bought online, to
> > reach Oslo.
> >
> > In this page, at the ibutton store:
> > https://store.ibutton.com/cgi-bin/ncommerce3/CategoryDisplay?
> > cgrfnbr=804&cgmenbr=776&cg=804
> >
> > it says that they have a lead time of 8-12 weeks,
> >
> > on the other hand,
> >
> > I've found the new version of the Tini Board and its upgraded
> > socket at the
> > Maxim/Dallas's Ecommerce site. Identified as DSTINIM400 & DSTINIS400
> > respectively. Surprisingly in stock.
> >
> > Hints will be well appreciated too.
> >
> > Thanks in advance.
> >
> > Claro.
> >
> >
> >
> > Claro Noda
> > IMRE-Physics Faculty.
> > University of Havana.
> > Cuba.
> >
> > p  +537 878 8950 x 445
> > f  +1 320 216 9711
> >
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> >
> > --
> > --
> > Bryan Armstrong
> > bryan.armstrong-6tN4nzCoH/hBDgjK7y7TUQ@xxxxxxxxxxxxxxxx
> >
> >
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