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Re: document [Incident: 050104-000071]: msg#00024

Subject: Re: document [Incident: 050104-000071]
Since it has been four business days since we wrote to you, we will
consider your incident closed until we hear from you again about it. 
If you did not see the response, a copy of it can be found at the top
of the Discussion Thread below.

If you need to update this incident with additional information, we
suggest using the link at the end of this message and updating it
directly.  Or if you wish, click REPLY and place your message between
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If your issue remains unresolved, we suggest updating this question
directly on our web site at
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/acct_login.php?p_userid=freebsd-isp@xxxxxxxxxxx&p_next_page=myq_upd.php&p_refno=050104-000071&p_created=1104851114


Question Reference #050104-000071
---------------------------------------------------------------
                     Summary: Re: document
                     Product: CheckIt
                 Sub-Product: Professional Edition (Pro)
         Contact Information: freebsd-isp@xxxxxxxxxxx
                Date Created: 01/04/2005 07:05 AM
                Last Updated: 01/11/2005 03:36 AM
                      Status: Solved


Discussion Thread
---------------------------------------------------------------
Auto-Response - 01/04/2005 07:05 AM
This is an automated response to your request for support.  Below you will find 
Suggested Answers to the question you submitted.  Please review these for 
potential solutions to your question.  If you still need assistance after 
reviewing them, try searching our Online Knowledge Base for more solutions by 
going to http://support.smithmicro.com/winindex.htm

If we do not hear from you within 4 business days, your incident will be 
automatically considered solved.  You may reopen this incident at any time by 
following the instructions below.


Title: What information does Technical Support need to be able to answer a 
question about CheckIt products?
Link: 
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=938&p_created=1017271529

Title: How can the software be reinstalled if it was downloaded?
Link: 
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=996&p_created=1021490939

Title: I am having trouble downloading the product that I bought from the web 
store.
Link: 
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=242&p_created=952018096

Title: What is the latest version of CheckIt Professional Edition?
Link: 
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=272&p_created=995409261

Title: How Can I Get Technical Support for Older Smith Micro products?
Link: 
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=237&p_created=952706987

Please go here: 
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=938
 to see what kind of information the incident should be updated with in order 
to get an answer in a timely and efficient manner.

If above it states 'No matches were found' there was not enough information 
provided by you in the original email for a suggestion to be sent.  To update 
this incident with additional information, use the link below to update it 
directly.

You may update your incident at 
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/acct_login.php?p_userid=freebsd-isp@xxxxxxxxxxx&p_next_page=myq_upd.php&p_refno=050104-000071&p_created=1104851114


If the link above is not available, go to the Login Page: 
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/acct_login.php,
 follow the instructions to log in and update your incident.

You may also update the incident by replying to this message and placing your 
response between the prompts below:

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Customer - 01/04/2005 07:05 AM
Please read the document.

==================== text File Attachment ====================
securitynotice.txt, 264 bytes, discarded: unable to save file



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