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Re: document [Incident: 050104-000071]: msg#00006

Subject: Re: document [Incident: 050104-000071]
Response
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This is an automated response to your request for support.  Below you will find 
Suggested Answers to the question you submitted.  Please review these for 
potential solutions to your question.  If you still need assistance after 
reviewing them, try searching our Online Knowledge Base for more solutions by 
going to http://support.smithmicro.com/winindex.htm

If we do not hear from you within 4 business days, your incident will be 
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Title: What information does Technical Support need to be able to answer a 
question about CheckIt products?
Link: 
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=938&p_created=1017271529

Title: How can the software be reinstalled if it was downloaded?
Link: 
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=996&p_created=1021490939

Title: I am having trouble downloading the product that I bought from the web 
store.
Link: 
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=242&p_created=952018096

Title: What is the latest version of CheckIt Professional Edition?
Link: 
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=272&p_created=995409261

Title: How Can I Get Technical Support for Older Smith Micro products?
Link: 
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=237&p_created=952706987

Please go here: 
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php?p_faqid=938
 to see what kind of information the incident should be updated with in order 
to get an answer in a timely and efficient manner.

If above it states 'No matches were found' there was not enough information 
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Discussion Thread
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Customer - 01/04/2005 07:05 AM
Please read the document.

==================== text File Attachment ====================
securitynotice.txt, 264 bytes, discarded: unable to save file

Question Reference #050104-000071
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                     Product: CheckIt
                 Sub-Product: Professional Edition (Pro)
         Contact Information: freebsd-isp@xxxxxxxxxxx
                Date Created: 01/04/2005 07:05 AM
                Last Updated: 01/04/2005 07:05 AM
                      Status: Waiting



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