?: Best Practices for Reporting Patient Satisfaction Data Interna lly

The director of service excellence at my hospital asked me to find out how
other hospitals are reporting patient satisfaction data internally for
departmental dashboards or monthly report cards. Specifically, she's trying
to decide whether to report the data internally using MEAN SCORES or
PERCENTILE RANKINGS. Is one method better than the other? Is there any
evidence to support this?

 

Jason Young, Medical Librarian

Ottumwa Regional Health Center

1001 Pennsylvania Ave.

Ottumwa, IA 52501

Ph   641.684.2450

Fax 641.684.2451