Re: problem with Gale InfoTrac databases

The problem with Gale/EZproxy at my library went away late this afternoon.  It 
was apparently all on Gale's end.  Kind of strange how it affected some of us 
differently than others * and some not at all.  

Thanks to all for the various .cfg entries to try and other help.  -Ann

>>> ALINDSAY@xxxxxxxx 2/28/2006 10:14:50 AM >>>
I've run into a problem accessing Gale InfoTrac databases, which appears
to have started very recently - maybe today.  We are using the "old"
InfoTrac search interface (ie, not the PowerSearch interface).

I can get into InfoTrac databases directly, but when connecting through
EZProxy, InfoTrac doesn't load.  The browser progress bar slowly
advances until, a couple minutes later, I get the message:
"Connection refused by infotrac.galegroup.com, please try again
later."

Our ezproxy.cfg file entry is:
Title Gale InfoTrac
URL http://infotrac.galegroup.com/itweb/lom_kalvcc 
Host find.galegroup.com
DJ galegroup.com

Entry in ezproxy.msg says:
"UUconnect connect refused by infotrac.galegroup.com:80 (113 no route
to host) in DoTranslate"

InfoTrac databases were working fine as of a couple days ago.  All
non-Gale databases continue to work fine through EZProxy.  I haven't
made any changes to the EZP setup. 

Gale tech support is also investigating, but they weren't aware of any
changes that would cause the problem.

Any ideas, or having same problem?  

Thanks.  -Ann

Ann Lindsay
Access & Systems Librarian
Kalamazoo Valley Community College
269-488-4515 (voice)
269-488-4488 (fax)
alindsay@xxxxxxxx 
http://puma.kvcc.edu/library 

---
You are currently subscribed to ezproxy as: ALINDSAY@xxxxxxxx 
To unsubscribe send a blank email to leave-ezproxy-58098R@xxxxxxxxxxx


---
You are currently subscribed to ezproxy as: gee-ezproxy@xxxxxxxxx
To unsubscribe send a blank email to leave-ezproxy-58098R@xxxxxxxxxxx