Re: problem with Gale InfoTrac databases

I am using the "old" interface as well. I just tried to get into our
products, and everything seems to be working just fine (we have Expanded
Academic Index ASP, BiogRC, OVRC, and LitRC) from a station in our library
that forces us to run through the proxy.

Out EAIM config is as follows:
T Expanded Academic Index
U http://infotrac.galegroup.com/itweb/lakeland_main?db=EAIM
DJ infotrac-custom.com
DJ gale.com
DJ galenet.com
DJ galegroup.com
DJ ggimg.com
H galegroup.com
H www.galenet.com
H galenet.com

Probably overkill, but it works, so if it ain't broke...


On 2/28/06 9:14 AM, "Ann Lindsay" <ALINDSAY@xxxxxxxx> wrote:

> I've run into a problem accessing Gale InfoTrac databases, which appears
> to have started very recently - maybe today.  We are using the "old"
> InfoTrac search interface (ie, not the PowerSearch interface).
> 
> I can get into InfoTrac databases directly, but when connecting through
> EZProxy, InfoTrac doesn't load.  The browser progress bar slowly
> advances until, a couple minutes later, I get the message:
> "Connection refused by infotrac.galegroup.com, please try again
> later."
> 
> Our ezproxy.cfg file entry is:
> Title Gale InfoTrac
> URL http://infotrac.galegroup.com/itweb/lom_kalvcc
> Host find.galegroup.com
> DJ galegroup.com
> 
> Entry in ezproxy.msg says:
> "UUconnect connect refused by infotrac.galegroup.com:80 (113 no route
> to host) in DoTranslate"
> 
> InfoTrac databases were working fine as of a couple days ago.  All
> non-Gale databases continue to work fine through EZProxy.  I haven't
> made any changes to the EZP setup.
> 
> Gale tech support is also investigating, but they weren't aware of any
> changes that would cause the problem.
> 
> Any ideas, or having same problem?
> 
> Thanks.  -Ann
> 
> Ann Lindsay
> Access & Systems Librarian
> Kalamazoo Valley Community College
> 269-488-4515 (voice)
> 269-488-4488 (fax)
> alindsay@xxxxxxxx
> http://puma.kvcc.edu/library
> 
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Scott Drone-Silvers
Director of Library Services
Lake Land College
5001 Lake Land Blvd.
Mattoon, IL 61938-9366
217.234.5338 / 217.234.5533 (fax)
http://www.lakelandcollege.edu/library/



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