RE: problem with Gale InfoTrac databases

I'm having a similar problem, but I get a 404 page when going through
EZProxy (we are using the new Gale interface.) However, removing the
EZProxy url prefix, we get in just fine. I though this might have
something to do with our open url resolver, but not sure yet. We are
using the same config as Ann's.

David P. Moore
Electronic Resources/Business Librarian
M. Louis Salmon Library
University of Alabama in Huntsville
Huntsville, AL 35899
256-824-6285
FAX: 256-824-6083
david.moore@xxxxxxx
http://lib.uah.edu

-----Original Message-----
From: Ann Lindsay [mailto:ALINDSAY@xxxxxxxx] 
Sent: Tuesday, February 28, 2006 9:15 AM
To: EZProxy discussion list
Cc: zagar@xxxxxxxxxxxxxxxxxxx
Subject: [ezproxy] problem with Gale InfoTrac databases

I've run into a problem accessing Gale InfoTrac databases, which appears
to have started very recently - maybe today.  We are using the "old"
InfoTrac search interface (ie, not the PowerSearch interface).

I can get into InfoTrac databases directly, but when connecting through
EZProxy, InfoTrac doesn't load.  The browser progress bar slowly
advances until, a couple minutes later, I get the message:
"Connection refused by infotrac.galegroup.com, please try again
later."

Our ezproxy.cfg file entry is:
Title Gale InfoTrac
URL http://infotrac.galegroup.com/itweb/lom_kalvcc
Host find.galegroup.com
DJ galegroup.com

Entry in ezproxy.msg says:
"UUconnect connect refused by infotrac.galegroup.com:80 (113 no route
to host) in DoTranslate"

InfoTrac databases were working fine as of a couple days ago.  All
non-Gale databases continue to work fine through EZProxy.  I haven't
made any changes to the EZP setup. 

Gale tech support is also investigating, but they weren't aware of any
changes that would cause the problem.

Any ideas, or having same problem?  

Thanks.  -Ann

Ann Lindsay
Access & Systems Librarian
Kalamazoo Valley Community College
269-488-4515 (voice)
269-488-4488 (fax)
alindsay@xxxxxxxx
http://puma.kvcc.edu/library

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