Re: Update on Zoo shuttle fiasco

Beth,

 

That is fantastic!! Way to go girl!!

 

With Love,

Kathleen

Beth <altbeth@xxxxxxxxx> wrote:

> First of all, THANK YOU FOR ALL OF YOUR SUPPORT, ENCOURAGEMENT & KIND
> WORDS!  -Beth  (Finnegan's mom) :o)
>
> Just to let everyone know what happened this week...  
>
> I made two calls and I feel pretty happy about the outcome of the Zoo
> shuttle fiasco. I talked with the school bus company (contracted by
> the zoo) & I was told that the driver will no longer be working the
> Zoo bus shuttle. The Zoo does not want him back. (yippee!)
>
> They were very interested to know if I wanted anything else done about
> the driver. I told her I wasn't out for blood or vengeance. But, I
> asked her if they have any sort of training that he can go through so
> that hopefully this will never happen again. She said, that they have
> a class about kids 
>  with special needs and they will have him go
> through that training. (another yippee!) She said
>  that they usually
> only have the special ed bus drivers go through the training, but I
> suggested that they do this training company-wide, because it's a good
> thing for everyone to know. She agreed and said that she would try to
> get this implemented for all of the drivers.
>
> I also talked with the Customer Relations department of the Zoo. The
> woman who I talked to was HORRIFIED that we had been through that
> experience. She pointed out that what Finnegan did was typical 3-year
> old behavior - not autistic behavior. I totally agree.
>
> So...All-in-all I feel that we got results.

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