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Re: Update on Zoo shuttle fiasco: msg#00139

culture.autism

Subject: Re: Update on Zoo shuttle fiasco

Beth,
 
That is fantastic!! Way to go girl!!
 
With Love,
Kathleen

Beth <altbeth@xxxxxxxxx> wrote:

First of all, THANK YOU FOR ALL OF YOUR SUPPORT, ENCOURAGEMENT & KIND
WORDS!  -Beth  (Finnegan's mom) :o)

Just to let everyone know what happened this week... 

I made two calls and I feel pretty happy about the outcome of the Zoo
shuttle fiasco. I talked with the school bus company (contracted by
the zoo) & I was told that the driver will no longer be working the
Zoo bus shuttle. The Zoo does not want him back. (yippee!)

They were very interested to know if I wanted anything else done about
the driver. I told her I wasn't out for blood or vengeance. But, I
asked her if they have any sort of training that he can go through so
that hopefully this will never happen again. She said, that they have
a class about kids with special needs and they will have him go
through that training. (another yippee!) She said that they usually
only have the special ed bus drivers go through the training, but I
suggested that they do this training company-wide, because it's a good
thing for everyone to know. She agreed and said that she would try to
get this implemented for all of the drivers.

I also talked with the Customer Relations department of the Zoo. The
woman who I talked to was HORRIFIED that we had been through that
experience. She pointed out that what Finnegan did was typical 3-year
old behavior - not autistic behavior. I totally agree.

So...All-in-all I feel that we got results.




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