Hello Jesse,
Jesse Vincent wrote:
However, the "Limit" criteria seem not to match up to
"Field = 'Status' AND (NewValue = 'resolved' OR NewValue = 'rejected' OR
NewValue = 'deleted'). So what am I doing wrong?
What does the database say you're searching for?
looks like I found the issue: it did not have anything to do with the
search case (the code I send works fine). We had a local addition to
RT::Condition::Generic.pm so that $self->QueueObj was defined. Looks
like we screwed this up and "$self->QueueObj->InactiveStatusArray" was
returning an empty array. As we used "$self->QueueObj" only here, we
never noticed before. Oh, for those without "$self->QueueObj" defined,
substitute with "$self->TicketObj->QueueObj".
Thanks for the pointer to the database logs ;-)
Best regards,
Ruediger Riediger
--
Dr. Ruediger Riediger Sun Microsystems GmbH
NSG - SunCERT Komturstr. 18a
mailto:Ruediger.Riediger@xxxxxxx D-12099 Berlin
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