Re: More than one user per bug and more than one user per category.

On 27-Oct-07, at 4:37 AM, Patrick Schoenfeld wrote:

> Hi Victor,
>
> I am currently unsure if I get you right, so I need to ask further to
> clarify things. :)
>
> On Fri, Oct 26, 2007 at 10:51:22AM -0700, Victor Boctor wrote:
>> However, I am not as convinced that assigning an issue to multiple
>> users/groups adds value.  In my mind, if an issue is to be assigned  
>> to
>> multiple users, then there is no accountability.  In such case, we
>> should create child issues with the appropriate scopes and assign  
>> them
>> to the right resources.
>
> I'm not sure if I get you right. You say its bad to assign issues to
> several people looseley but you instead think that defining a group of
> those members and then assigning the issues to the group would be more
> suffice? If that group is just a logical division then I agree. That
> would probably be most valueable.
>
> An example: At my company I am working for the Operations Division
> (that is the Network Administrators). We track ToDo and project
> items in Mantis company wide. There are often tasks that have to be
> solved by us in team work and I want to see that in the statistics.
> Currently I can't because someone needs to take over credit for
> what has been done.

   This has been discussed on the list a few times, and I believe that  
there is at least one bug in the system for it.

   The issue is a tradeoff between responsibility and "credit". In  
most group activities in North America, progress doesn't happen  
without a leader. A responsible person helps to ensure that someone is  
responsible to get the work done. As you noted, the same person is  
deemed to have "resolved" the problem.

   For Mantis, the question is whether we embed a flawed workflow into  
the tool.

   I can see using groups for emails, access control and project  
assignment, but not for assigning bugs.

-- 
Glenn Henshaw                     Logical Outcome Ltd.
e: thraxisp-3kkvZBxzQh2+Mgy9Xt2BoPd9D2ou9A/h@xxxxxxxxxxxxxxxx     w: 
www.logicaloutcome.ca
Mantis Developer and User




-------------------------------------------------------------------------
This SF.net email is sponsored by: Microsoft
Defy all challenges. Microsoft(R) Visual Studio 2005.
http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/