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[jira] [Created] (FLINK-10217) use Slack for user support and questions

Nicos Maris created FLINK-10217:

             Summary: use Slack for user support and questions
                 Key: FLINK-10217
                 URL: https://issues.apache.org/jira/browse/FLINK-10217
             Project: Flink
          Issue Type: Task
          Components: Project Website
            Reporter: Nicos Maris

h2. Current status

For user support and questions, users are instructed to subscribe to user@xxxxxxxxxxxxxxxx but there are users like me who enjoy using also a chat channel. However, the instructions to do so are not clear and the IRC activity is low and it is definitely [not indicative of the project's activity|https://issues.apache.org/jira/browse/FLINK-3862?focusedCommentId=16152376&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-16152376].

The [website|https://flink.apache.org/community.html] mentions that "If you want to talk with the Flink committers and users in a chat, there is an [IRC channel|https://flink.apache.org/community.html#irc].";

h2. Option 1: Use Slack

An example of an Apache project that using [Slack|https://tedium.co/2017/10/17/irc-vs-slack-chat-history] is: http://mesos.apache.org/community

I can assist on setting it up if at least one expert joins from the very beginning.

h2. Option 2: Keep using IRC and document it

Add the [missing section|https://github.com/apache/flink-web/blob/master/community.md#irc] at the website along with instructions for people who have never used IRC.
h2. Option 3: Use only the mailing list

Use only user@xxxxxxxxxxxxxxxx for user support and questions and do not mention IRC at the website.

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