osdir.com

[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Re: Selection of chat/support tool for Customer-Facing Apps


Ed,

Sir, I'll have a look and get back to you.

Abhay

On Tue, May 29, 2018 at 8:54 PM Ed Cable <edcable@xxxxxxxxx> wrote:

> Abhay,
>
> I like the suggestion of RocketChat given its active community, license
> compatibility and feature-richness. While we don't need all of its
> capabilities around team and group chat, it's livechat functionality would
> meet our needs.
>
> Abhay or Saksham - are you able to install locally on your machine and
> test out live chat functionality? Most of the use cases wouldn't be
> chatting in real time so we would need to ensure that livechat feature
> supports asynchronous communication well in that the incoming query can get
> responded to from both the support staff or the client whenever they have a
> chance to respond to the message. The routing of messages seems to be quite
> robust and we should explore how that would need to work with staff/offices
> in Mifos to ensure support messages get routed to right people.
>
> https://rocket.chat/docs/administrator-guides/livechat/
>
> We should also see if the livechat history can be stored in a client
> record as that's important as well.
>
> @Maek Twain <saransh@xxxxxxxxxxxxx> I don't think we'd have to worry
> about too many concurrent users as we wouldn't be leveraging group chat but
> we should make sure performance is good and doesn't bog down web app as
> when we had a live chat widget in their before it did.
>
>
> Ed
>
> On Sun, May 27, 2018 at 10:45 AM Saransh Sharma <saransh@xxxxxxxxxxxxx>
> wrote:
>
>> One thing about Rocket chat it lags a lot in case we have lots of user!
>>
>>
>> On Sun, May 27, 2018 at 3:48 PM, Abhay Chawla <abhay.chawla97@xxxxxxxxx>
>> wrote:
>>
>>> Hello Everyone,
>>>
>>> I think we could try using Rocket.Chat Live Chat feature for adding chat
>>> widgets to the Online Banking App and Mobile App on the client side.
>>> Further, admins would respond to clients' queries from the Self Service
>>> User Administrative Portal. Rocket.Chat is open source with MIT license,
>>> so
>>> it can be customized accordingly and they offer
>>> cross-platform compatibility (Android, Web, IOS) as well.
>>> https://rocket.chat/
>>> https://github.com/RocketChat/Rocket.Chat
>>> Although it looks good, I am a bit confused on what kind of tool are we
>>> exactly looking for. Can you please clarify a little bit on this?
>>> Most of the other tools I could find are not having a proper license and
>>> are paid. Rocket.Chat on the other hand can be hosted on the
>>> organisation's
>>> own server as well.
>>>
>>> I would also like to apologize for replying late as I got preoccupied
>>> with
>>> the exams last week and could not participate in the conversation.
>>>
>>> Thanks,
>>> Abhay
>>>
>>>
>>> On Fri, May 18, 2018 at 2:01 AM Ed Cable <edcable@xxxxxxxxx> wrote:
>>>
>>> > Hi gentlemen,
>>> >
>>> > Since all three of you will possibly have some interaction with this
>>> > functionality as part of your GSOC project, (Saksham - mobile banking
>>> 3.0
>>> > app, abhay - self-service admin portal, and ankur- mobile wallet 2.0) I
>>> > wanted to resurface the discussion on the list as to what tool(s) we've
>>> > been evaluating and are proposing to use for this functionality.
>>> >
>>> > Saksham and Abhay, can you list out what you had been proposing so our
>>> > mentors can help finalize a decision with the rest of the community.
>>> >
>>> > Thanks,
>>> >
>>> > Ed
>>> >
>>> > --
>>> > *Ed Cable*
>>> > President/CEO, Mifos Initiative
>>> > edcable@xxxxxxxxx | Skype: edcable | Mobile: +1.484.477.8649
>>> >
>>> > *Collectively Creating a World of 3 Billion Maries | *http://mifos.org
>>> > <http://facebook.com/mifos>  <http://www.twitter.com/mifos>
>>> >
>>> >
>>>
>>
>>
>>
>> --
>>
>> Best Regards
>>
>> Saransh Sharma
>>
>> Upscale Consultancy PVT LTD.
>>
>> Disclaimer:
>>
>>
>> ----------------------------------------------------------------------------------------------
>> This email was sent from within the Upscale Consultancy Services Pvt Ltd.
>> The contents of this email, including the attachments, are LEGALLY
>> PRIVILEGED AND CONFIDENTIAL to the intended recipient at the email address
>> to which it has been addressed. If you receive it in error, please notify
>> the sender immediately by return email and then permanently delete it from
>> your system.The unauthorized use, distribution, copying or alteration of
>> this email, including the attachments, is strictly forbidden. Thank
>> you.Please note that neither Upscale Group nor the sender accepts any
>> responsibility for viruses and it is your responsibility to scan the email
>> and attachments (if any).
>>
>> ----------------------------------------------------------------------------------------------
>>
>>
>>
>
>
> --
> *Ed Cable*
> President/CEO, Mifos Initiative
> edcable@xxxxxxxxx | Skype: edcable | Mobile: +1.484.477.8649
>
> *Collectively Creating a World of 3 Billion Maries | *http://mifos.org
> <http://facebook.com/mifos>  <http://www.twitter.com/mifos>
>
>