Re: Selection of chat/support tool for Customer-Facing Apps
Sir, I'll have a look and get back to you.
On Tue, May 29, 2018 at 8:54 PM Ed Cable <edcable@xxxxxxxxx> wrote:
> I like the suggestion of RocketChat given its active community, license
> compatibility and feature-richness. While we don't need all of its
> capabilities around team and group chat, it's livechat functionality would
> meet our needs.
> Abhay or Saksham - are you able to install locally on your machine and
> test out live chat functionality? Most of the use cases wouldn't be
> chatting in real time so we would need to ensure that livechat feature
> supports asynchronous communication well in that the incoming query can get
> responded to from both the support staff or the client whenever they have a
> chance to respond to the message. The routing of messages seems to be quite
> robust and we should explore how that would need to work with staff/offices
> in Mifos to ensure support messages get routed to right people.
> We should also see if the livechat history can be stored in a client
> record as that's important as well.
> @Maek Twain <saransh@xxxxxxxxxxxxx> I don't think we'd have to worry
> about too many concurrent users as we wouldn't be leveraging group chat but
> we should make sure performance is good and doesn't bog down web app as
> when we had a live chat widget in their before it did.
> On Sun, May 27, 2018 at 10:45 AM Saransh Sharma <saransh@xxxxxxxxxxxxx>
>> One thing about Rocket chat it lags a lot in case we have lots of user!
>> On Sun, May 27, 2018 at 3:48 PM, Abhay Chawla <abhay.chawla97@xxxxxxxxx>
>>> Hello Everyone,
>>> I think we could try using Rocket.Chat Live Chat feature for adding chat
>>> widgets to the Online Banking App and Mobile App on the client side.
>>> Further, admins would respond to clients' queries from the Self Service
>>> User Administrative Portal. Rocket.Chat is open source with MIT license,
>>> it can be customized accordingly and they offer
>>> cross-platform compatibility (Android, Web, IOS) as well.
>>> Although it looks good, I am a bit confused on what kind of tool are we
>>> exactly looking for. Can you please clarify a little bit on this?
>>> Most of the other tools I could find are not having a proper license and
>>> are paid. Rocket.Chat on the other hand can be hosted on the
>>> own server as well.
>>> I would also like to apologize for replying late as I got preoccupied
>>> the exams last week and could not participate in the conversation.
>>> On Fri, May 18, 2018 at 2:01 AM Ed Cable <edcable@xxxxxxxxx> wrote:
>>> > Hi gentlemen,
>>> > Since all three of you will possibly have some interaction with this
>>> > functionality as part of your GSOC project, (Saksham - mobile banking
>>> > app, abhay - self-service admin portal, and ankur- mobile wallet 2.0) I
>>> > wanted to resurface the discussion on the list as to what tool(s) we've
>>> > been evaluating and are proposing to use for this functionality.
>>> > Saksham and Abhay, can you list out what you had been proposing so our
>>> > mentors can help finalize a decision with the rest of the community.
>>> > Thanks,
>>> > Ed
>>> > --
>>> > *Ed Cable*
>>> > President/CEO, Mifos Initiative
>>> > edcable@xxxxxxxxx | Skype: edcable | Mobile: +1.484.477.8649
>>> > *Collectively Creating a World of 3 Billion Maries | *http://mifos.org
>>> > <http://facebook.com/mifos> <http://www.twitter.com/mifos>
>> Best Regards
>> Saransh Sharma
>> Upscale Consultancy PVT LTD.
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> *Ed Cable*
> President/CEO, Mifos Initiative
> edcable@xxxxxxxxx | Skype: edcable | Mobile: +1.484.477.8649
> *Collectively Creating a World of 3 Billion Maries | *http://mifos.org
> <http://facebook.com/mifos> <http://www.twitter.com/mifos>