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RE: Issue with Upgrade from 4.7.1 to 4.11

Hi Osay,

I've seen this before, I believe that your 'cloudstack-management' file in '/etc/default' was upgraded an then overwritten by an old version during 4.11 installation.
This has been fixed for 4.11.1, the fix for you right now would be to overwrite that 'cloudstack-management' file with a new version from 4.11.x

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-----Original Message-----
From: Osay Osman Yuuni <oyuuni@xxxxxxxxx> 
Sent: 02 June 2018 13:38
To: users@xxxxxxxxxxxxxxxxxxxxx
Subject: Issue with Upgrade from 4.7.1 to 4.11

Hi all,
I'm having an issue with my ACS upgrade.
After reading through the documentation carefully and performing the pre-requisites, I upgraded my ACS installation from 4.7.0 to 4.7.1 and then to 4.11.  However after the upgrade ACS won't start.  On Centos 7 and using systemctl I get the following error:

cloudstack-management.service - CloudStack Management Server
   Loaded: loaded (/usr/lib/systemd/system/cloudstack-management.service;
enabled; vendor preset: disabled)
   Active: failed (Result: exit-code) since Wed 2018-05-30 16:48:22 SAST; 15s ago
  Process: 3199 ExecStart=/usr/bin/jsvc -home ${JAVA_HOME} -user ${CLOUDSTACK_USER} -cp ${JARS}:${CLASSPATH} -errfile ${LOGDIR}/${NAME}.err -cwd ${LOGDIR} -pidfile ${CLOUDSTACK_PID} ${JAVA_OPTS} ${BOOTSTRAP_CLASS} (code=exited, status=1/FAILURE)
  Process: 3190 ExecStartPre=/bin/bash -c /bin/systemctl set-environment JARS=$(ls /usr/share/cloudstack-management/lib/*.jar | tr '
' ':' | sed s'/.$//') (code=exited, status=0/SUCCESS)
  Process: 3183 ExecStartPre=/bin/bash -c /bin/systemctl set-environment JAVA_HOME=$( readlink -f $( which java ) | sed s:bin/.*$:: ) (code=exited,

May 30 16:48:22 cloudmgr1.afdb.org systemd[1]: Starting CloudStack Management Server...
May 30 16:48:22 cloudmgr1.afdb.org jsvc[3199]: Invalid user name ''
May 30 16:48:22 cloudmgr1.afdb.org systemd[1]:
cloudstack-management.service: control process exited, code=exited status=1 May 30 16:48:22 cloudmgr1.afdb.org systemd[1]: Failed to start CloudStack Management Server.
May 30 16:48:22 cloudmgr1.afdb.org systemd[1]: Unit cloudstack-management.service entered failed state.
May 30 16:48:22 cloudmgr1.afdb.org systemd[1]:
cloudstack-management.service failed.
From what I can see this is linked to the Java service.

I'm not sure why the invalid user name '' and what it's referring to.
There is no log in the cloudstack management log directory.  This means it dies immediately it is launched.

Is this something that anyone has come across?  Any help?

Kind regards,

*Osay Osman YUUNI*  | Techno-Geek

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