Re: JIRA Workflow Proposals
Sorry, I failed to respond to point (2) in the aggregate email.
I’m not sure it’s worth complicating the flow for this scenario, as the ticket can simply return to ‘Patch Available’. But, I’m really unsure of the best option here. Does anyone else have any strong opinions / thoughts?
> On 26 Nov 2018, at 14:33, Sankalp Kohli <kohlisankalp@xxxxxxxxx> wrote:
> I have following initial comments on the proposal.
> 1. Creating a JIRA should have few fields mandatory like platform, version, etc. We want to put less burden on someone creating a ticket but I feel these are required for opening bugs.
> 2. What is the flow when a non committer does the first pass of review?
>> On Nov 26, 2018, at 7:46 PM, Joshua McKenzie <jmckenzie@xxxxxxxxxx> wrote:
>> 1) Removal of labels: one of the strengths of the current model is
>> flexibility for groupings of concepts to arise from a user-perspective
>> (lhf, etc). Calcifying the label concepts into components, categories, etc.
>> is a strict loss of functionality for users to express and categorize their
>> concerns with the project. This feels like an over-correction to our
>> current lack of discipline cleaning up one-off labels. Counter-proposal:
>> 1. We beef up the categories and components as proposed and migrate
>> labels to those
>> 2. We remove the one-off labels that aren't adding value, considering
>> aggregating similar labels
>> 3. We leave the "labels" field intact, perhaps with a bit of guidance on
>> how to effectively use it
>> 2) Required fields on transition: assuming these are required upon *issue
>> creation*, that's placing a significant burden on a user that's seen
>> something and wants to open a ticket about it, but isn't sure if it's a
>> "Semantic Failure" or a "Consistency Failure", for instance. If this is,
>> instead, a field required for transition to other ticket states by the
>> developer working on it, I think that makes sense.
>> 3) Priority Changes: to be blunt, this looks like shuffling chairs on the
>> deck of the titanic on this one - in my experience, most users aren't going
>> to set the priority on tickets when they open them (hence default == major
>> and most tickets are opened as major), so this is something that will be
>> either a) left alone so as not to offend those for whom the priority is
>> *actually* major or consistent with the default, or b) changed by the dev
>> anyway and the added signal from a new "High vs. Urgent" distinction and
>> communication of developer intent to engage with a ticket is something
>> that'll be lost on most users that are just reporting something. I don't
>> have a meaningful counter-proposal at this point as the current problem is
>> more about UX on this field than the signal / noise on the field itself IMO.
>> A meta question about the "What and Why" of what we're trying to accomplish
>> here: it sounds like what you're looking at is:
>> 1. to capture more information
>> 2. simplify the data entry
>> 3. nudge people towards more complete and accurate data entry
>> 4. our ability as a project to measure release quality over time and
>> identify when Cassandra is ready for (or due a) release.
>> The proposal in its current form makes certain strong inroads in all of
>> those 4 metrics, but I think the major thing missing is the UX of what
>> we're thinking about changing:
>> 1. Making it easy for / reduce friction for users to report bugs and
>> requests into the project JIRA (easy to do things right, hard to do things
>> wrong) (current proposal is a +1 on "do things right", though I'd argue
>> against it being *easy*)
>> 2. Asking from the users what they can provide about their experience
>> and issues and no more
>> Philosophically, are we trying to make it easier for people that are paid
>> FT to work on C*, are we trying to make things easier for *users* of C*,
>> both, neither? Who are we targeting here w/these project changes and what
>> of their issues / problems are we trying to improve?
>> And lastly: the TLC and management of the JIRA aspects of this project have
>> *definitely* languished (not pointing any fingers here, I'm *at least* as
>> guilty as anyone on this :) ) - so a big thanks to you and whomever you've
>> collaborate with in getting this conversation started!
>> On Mon, Nov 26, 2018 at 8:39 AM Benedict Elliott Smith <benedict@xxxxxxxxxx>
>>> We’ve concluded our efforts to produce a proposal for changes to the JIRA
>>> workflow, and they can be found here:
>>> I hope there will be broad consensus, but I’m sure it won’t be plain
>>> sailing. It would be great to get a discussion going around the proposal,
>>> so please take some time to read and respond if you think you’ll have a
>>> strong opinion on this topic.
>>> There remains an undecided question in our initial proposal, that is
>>> highlighted in the wiki. Specifically, there was no seemingly objective
>>> winner for the suggested changes to Component (though I have a preference,
>>> that I will express in the ensuing discussion).
>>> Other contentious issues may be:
>>> - The removal of ‘labels’ - which is very noisy, the vast majority of
>>> which provide no value, and we expect can be superseded by other suggestions
>>> - The introduction of required fields for certain transitions, some of
>>> which are new (complexity, severity, bug/feature category)
>>> - The introduction of some new transitions (Triage, Review in Progress,
>>> Change Requested)
>>> Look forward to hearing your thoughts!
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